Terms & Conditions

Welcome to Graminum, a brand operated by Innovative Rural Services (IRS) (“IRS”, “we”, “us”, or “our”).

These Terms & Conditions govern your access to and use of the Graminum website, products, services, and related features. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Graminum

Graminum is a brand of Innovative Rural Services (IRS) that offers products sourced, developed, processed, packaged, or marketed through its business operations.

The terms “Graminum”, “we”, “us”, and “our” on this website refer to Graminum and/or Innovative Rural Services (IRS), as applicable.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, quantities, ingredients, and other information displayed on the website are accurate.

However:

Product images may vary slightly from the actual product due to photography, packaging updates, or display settings.
Packaging, labels, colours, and product appearance may change from time to time.
We reserve the right to correct errors or update product information without prior notice.
Product availability is subject to change.

For products intended for consumption or personal use, customers should carefully read the product label and instructions before use.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to:

Accept or reject an order.
Cancel an order due to product unavailability, pricing errors, technical issues, suspected fraudulent activity, or other legitimate reasons.
Limit the quantity of products that may be purchased.
Contact you for additional information required to process your order.

An order will be considered confirmed only after the applicable order confirmation is provided by us.

5. Pricing and Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other fees may be added during checkout where applicable.

We use available payment methods and payment service providers to process transactions. By making a payment, you agree to provide valid and accurate payment information.

We are not responsible for delays or failures caused by third-party payment providers.

6. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period communicated at the time of purchase.

Delivery timelines may be affected by:

Incorrect or incomplete addresses.
Weather or natural events.
Courier or logistics delays.
Public holidays.
Operational or technical issues.
Other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

7. Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests will be handled according to the applicable Graminum Cancellation, Return & Refund Policy.

Products may be subject to specific return or replacement conditions depending on their nature.

If a product arrives damaged, defective, incorrect, or incomplete, customers should contact us within the period specified in our applicable return/refund policy and provide the requested order and product details.

8. Use of the Website

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to any part of the website.
Introduce viruses, malware, or other harmful material.
Copy, reproduce, modify, distribute, or exploit website content without permission.
Use automated systems to scrape or collect website information without authorization.
Interfere with the operation or security of the website.

9. Intellectual Property

All content available on the Graminum website, including but not limited to:

Logos and brand names
Product images
Graphics and designs
Text and descriptions
Videos
Website layout
Marketing material
Trademarks and other brand assets

is owned by or licensed to Innovative Rural Services (IRS) and/or Graminum, unless otherwise stated.

Such content may not be copied, reproduced, modified, published, distributed, or commercially used without prior written permission.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery partners, or other services.

These third-party services are governed by their own terms and policies. Graminum and IRS are not responsible for the content, availability, security, or practices of third-party websites or services.

11. Product Use and Disclaimer

Information provided on the Graminum website is intended to describe our products and their intended use.

Customers should follow the instructions provided on the product packaging and consult an appropriate professional where necessary.

Nothing on the website should be interpreted as professional medical, diagnostic, or treatment advice unless specifically stated otherwise.

12. Limitation of Liability

To the extent permitted by applicable law, Graminum and Innovative Rural Services (IRS) shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Privacy

Your use of the Graminum website may also be governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

16. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

Graminum
Innovative Rural Services (IRS)
Email: graminumirs@gmail.com
Phone: 9618592910