At Graminum, we take care to ensure that your order is properly packed and delivered to you in good condition. However, if you receive a product that is damaged, defective, incorrect, or has an issue with the order, we are here to help.

Please read the following Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Returns may be accepted in the following situations:

• You received a damaged product.
• You received a defective product.
• You received a wrong product that was different from what you ordered.
• The product received is missing from your order or there is an issue with the quantity delivered.

To be eligible for a return or replacement, the product must generally be unused, unopened and in its original packaging, unless the issue itself requires the product to be opened for verification.

2. Products That Cannot Be Returned

For hygiene, safety and product-quality reasons, products that have been opened, used, tampered with or partially consumed may not be eligible for return or refund, except where the product itself is found to be defective or damaged.

We do not accept returns simply because a customer has changed their mind or no longer wishes to use the product.

3. Damaged Products

If your package arrives damaged, please take photographs of the package and the product before disposing of or using it.

If the product has been damaged during transit, please contact us with photographs and your order details as soon as possible after receiving the order.

Our team will review the issue and, where applicable, arrange a replacement or refund.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us with your order number and photographs of the product received.

After verification, we may arrange a replacement with the correct product or provide an applicable refund.

5. Return Request Process

To request a return, replacement or refund, please contact Graminum customer support with:

• Order number
• Customer name
• Registered mobile number
• Details of the issue
• Clear photographs or videos of the product and packaging, where applicable

Our team will review the request and inform you about the next steps.

A return request does not automatically guarantee approval. Each request will be reviewed based on the circumstances and the condition of the product.

6. Refunds

If a refund is approved, the refund will generally be processed through the original payment method used to place the order.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

Once the refund has been processed by Graminum, any additional delay caused by the payment provider or bank will be outside our control.

7. Replacement

Where applicable, Graminum may offer a replacement instead of a refund.

Replacement availability may depend on product availability. If the same product is unavailable, we may provide an appropriate alternative or refund, depending on the circumstances.

8. Return Shipping

For an approved return resulting from a damaged, defective, or incorrect product received from Graminum, we will provide instructions regarding the return process.

Customers should not send products back to us without first contacting our customer support team and receiving return instructions.

9. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery details, including name, address, mobile number and other required information while placing an order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery or reshipping charges may apply. Such situations may not qualify for a refund.

10. Refusal of Delivery

If a customer refuses to accept an order after it has been shipped, the order will not automatically qualify for a refund.

Orders refused after shipment will be handled in accordance with Graminum's Cancellation Policy, and no refund will be provided for cancellation after shipment.

11. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled.

For complete details, please refer to our Cancellation Policy.

12. Important Note

We encourage customers to check their order carefully when it is delivered. If you notice any visible damage to the package or product, please document it with photographs and contact us promptly.

Graminum reserves the right to review and verify every return or refund request before approving it.