At Graminum, we strive to make your shopping experience simple and convenient. We understand that there may be situations where you need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how cancellations are handled.

1. Order Cancellation

An order placed on the Graminum website can be cancelled only before the order has been shipped.

If you wish to cancel your order, please contact us as soon as possible after placing the order. Cancellation requests will be accepted only if the order has not yet been shipped.

Once an order has been shipped, it cannot be cancelled.

2. Cancellation After Shipment

Once your order has been shipped, cancellation is no longer possible.

If a customer refuses to accept a shipment, requests cancellation after the order has been shipped, or otherwise chooses not to receive the shipped order, it will be treated as a cancellation after shipment and will not be eligible for a refund.

3. How to Request a Cancellation

To request cancellation of an order before it is shipped, please contact the Graminum customer support team with your order details.

Please provide your:

• Order number
• Name used while placing the order
• Registered mobile number
• Reason for cancellation

We recommend contacting us as soon as possible because orders may be processed for shipment shortly after they are placed.

4. Refund for Eligible Cancellations

If an order is successfully cancelled before shipment, the applicable refund will be processed through the original payment method or the payment process used for the order.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

Orders that have already been shipped are not eligible for cancellation or refund under this Cancellation Policy.

5. Important Note

Cancellation eligibility depends on the shipping status of the order. A cancellation request does not automatically guarantee cancellation. If the order has already been processed or shipped before we receive the cancellation request, the order cannot be cancelled.

By placing an order on the Graminum website, customers acknowledge and agree to the terms of this Cancellation Policy.