At Graminum, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through the Graminum website.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Graminum, we may collect information that you provide to us.

This may include:

• Full name
• Mobile number
• Email address
• Billing and delivery address
• PIN code
• Order and purchase details
• Payment-related information required to process your transaction
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and delivering your orders
• Confirming and communicating about your orders
• Processing payments through our payment service providers
• Providing customer support
• Responding to your questions and requests
• Managing your account, where applicable
• Improving our website, products and services
• Understanding website usage and customer preferences
• Sending important service-related communications
• Sending promotional or marketing communications where permitted and where you have provided the necessary consent
• Preventing fraudulent, unauthorized or unlawful activities
• Complying with applicable legal and regulatory requirements

3. Payment Information

Payments made through the Graminum website may be processed through third-party payment gateways.

Graminum does not generally store complete debit card, credit card or banking credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

Customers should review the privacy policies of the payment provider used for their transaction for additional information about how payment data is handled.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember certain preferences
• Keep your shopping experience functional
• Understand website traffic and usage
• Improve website performance
• Provide relevant website features
• Support marketing and analytics activities, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share relevant information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Payment service providers
• Courier and delivery partners
• Website hosting and technology providers
• Analytics and website service providers
• Customer support or communication service providers
• Professional advisors or service providers where necessary

We only share information where reasonably necessary for the relevant business, operational, legal or service-related purpose.

We do not intend to sell or rent your personal information to third parties.

6. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

These third-party websites operate independently and may have their own privacy policies and terms of use.

Graminum is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

7. Marketing Communications

If you have provided your consent or otherwise permitted us to send promotional communications, we may contact you through email, SMS, WhatsApp or other available communication channels regarding products, offers, updates or other information about Graminum.

You may request to stop receiving promotional communications at any time by following the available unsubscribe instructions or contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders or transactions.

8. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes and complying with applicable legal requirements.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate steps.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information held by us.

You may also contact us regarding concerns about how your personal information is being used.

Requests will be reviewed and handled subject to applicable laws, legitimate business requirements and legal obligations.

12. Changes to This Privacy Policy

Graminum may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle your information.