1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During periods of high order volume, sales, promotions or unforeseen circumstances, processing may take additional time. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping and Delivery

Once your order has been shipped, it will be handed over to our designated delivery or courier partner.

The estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

The estimated delivery time displayed during checkout, where applicable, is an estimate and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as order value, delivery location, package size or applicable offers.

Any applicable free-shipping offer will be subject to the terms mentioned on the website or during checkout.

4. Tracking Your Order

Once your order has been shipped, you may receive shipping and tracking information through the contact details provided while placing your order.

You can use the tracking information provided by the courier partner to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street or locality
• City
• State
• PIN code
• Valid mobile number

Graminum will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be reshipped because of incorrect delivery information provided by the customer, additional shipping charges may apply.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures.

Customers are requested to remain available at the provided delivery address and ensure that the registered mobile number is reachable during the delivery period.

If the customer is unavailable or refuses to accept the shipment, the courier may return the package to us.

7. Delayed or Failed Deliveries

While we work with our delivery partners to ensure timely delivery, certain circumstances may cause delays, including:

• Severe weather conditions
• Natural events
• Public holidays
• Transport disruptions
• Courier service issues
• Incorrect or incomplete address information
• Remote or difficult-to-reach delivery locations
• Unforeseen operational circumstances

Such delays may be outside Graminum's direct control.

If your order is significantly delayed, please contact us with your order number so that we can assist you in checking the shipment status.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend taking photographs or videos of the package before opening it.

If the product inside is damaged, please contact Graminum customer support as soon as possible with your order details and supporting photographs or videos.

For further information, please refer to our Return & Refund Policy.

9. Refusal of Delivery

Customers are requested to accept their orders once they have been shipped.

If a customer refuses to accept a shipment or requests cancellation after the order has been shipped, the order will be treated according to our Cancellation Policy and will not be eligible for a refund.

10. Delivery to Remote Locations

Delivery availability and timelines may vary depending on the location.

Some remote or difficult-to-reach areas may require additional delivery time or may have limited courier availability.

If delivery is not possible to the address provided, our team may contact the customer regarding the available options.

11. Contact Us

If you have any questions about your order, shipping or delivery, please contact the Graminum customer support team.

Please keep your order number available when contacting us so that we can assist you more quickly.